Coaching and Generational Issues in the Workforce
by Beth Mansfield-Griswold, Ph.D., Licensed Psychologist & Consultant
Coaching is a client-centered, partnership-focused, and customized intervention based on the needs of the client. Organizations may hire coaches for many reasons, including challenges related to generational issues in the workplace.
Four generations of men and women comprise today's workforce. These four generations - the traditionalists, baby boomers, Gen Xers and millenials - have different styles of thinking, communicating and working.
Everyone has a different frame of reference. Generational conflict can occur when people expect that other generations will be like them. If managers fail to recognize and respect generational differences, employees may decide to leave their jobs. This can be costly in terms of lost productivity, lower staff motivation and decreased morale.
Communicating across generations can be challenging. While younger generations (the Gen Xers and the millenials) generally feel more comfortable with computers and cell phones, the older generations (baby boomers and traditionalists) usually prefer less technology and more face-to-face meetings.
Below are some communication tips, which could be a starting point for an introductory coaching meeting about generational communication in the workplace.
The Traditionalists (born between 1920 and 1940): This generation expresses an interest in job security, stability and clear direction. When communicating with members of this generation, acknowledge their experience. Consider the company's history since tradition means a lot to this group.
The Baby Boomers (born between 1940 and 1960): This generation considers teamwork and a strong work ethic important. When communicating with members of this generation, acknowledge their dedication. Take time to establish rapport since they see relationships and results as interrelated.
Generation X (born between 1960 and 1980): This generation focuses on self-reliance and work-life balance. When communicating with Gen Xers, get to the point and avoid lots of buzzwords and slogans. This group values a flexible work schedule, opportunities for development and humor at work.
The Millenials (born between 1980 and 2000): This generation has grown up with technology and feels comfortable with computers, cell phones and the latest products. When communicating with them, do not dismiss their fresh perspective. Recognize that they are seeking leadership and mentoring at work.
Beth Mansfield-Griswold,, Ph.D., is a Consultant with LMA Consulting Group. She provides training on Positive Assertiveness, Conflict Management, Balancing Work & Family, and Listening/Communication Skills. Contact Beth at 717.509.8889 or via email: bethmg@lmaconsulting.cc.
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