Providing Quality Customer Service
Effectively providing Quality Customer Service in your organization.
As a result of this program, participants will learn:
- Define what quality customer service means to your organization.
- The four types of customer service.
- What makes customers upset and how you can prevent that.
- Verbal and nonverbal communication messages.
- Dealing with difficult customers.
Instructor: Dave Wauls
Program Location: LMA Consulting Group, 1848 Charter Lane, Lancaster (Greenfield Corporate Center)
Investment: $90 ($85 to organizations with LMA business relationship).
Special Discount - Organizations sending 3 or more people to same seminar, cost - $75.00 per participant
Developing People and Building Organizations to Lead and Succeed
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