LMA Consulting Group can customize any of our training courses to fit your organization's specific needs. All programs are three hours in length unless otherwise noted.
Don't forget to check out LMA's Webinars & FAST Solutions Webinars and our CURRENT PROGRAMS SCHEDULE
Accountability for Results
Basic Selling Skills
Behavioral Interviewing
Building Your Organization From Within - Identifying, Motivating & Retaining Star Employees
Building Value
Business Ethics
Competency-Based HR Systems
Conducting Effective Performance Appraisal Discussions That Get Results!
Conflict Resolution
Continuous Improvement
Creating Positive Working Relationships
DOT Training
Leadership
Leadership & Conflict
Managing Change
Networking - Is It the Key to Career Success?
Performance Coaching
Performance Management
Personal Financial Wellness
Positive Assertiveness
Providing Quality Customer Service
Respect in the Workplace
Strategic HR - 5 part series
Supervising for Success - BASIC
Supervising for Success - ADVANCED
Team Building
Time Management
Instructor: David Wauls
An introduction to the processes involved in holding employees accountable for their performance in order to achieve needed results.
- Determine skills needed to achieve accountability.
- Learn how to improve your listening skills.
- Discuss how to establish performance standards and how to delegate.
- Increase your communication skills using different behavioral styles.
- Learn how to confront an individual with unacceptable performance levels.
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Instructor: David Wauls
Helping you to critique and understand the basic skills necessary for skills:
- Assess your current selling interests and skills.
- Traits of successful salespeople.
- Learn how to develop potential prospects.
- Understand how to use a "consultative" sales approach.
- Gain agreement and close the sale.
Instructor: Barry Frey
Hiring the right people who will fit with your team and interact well with your customers remains a critical challenge. Behavioral interviewing techniques enable interviewers to identify candidates who have both the technical skills and interpersonal skills to do the job effectively and productively. As a result of this workshop, participants will:
- Develop a basic competency profile for the position and apply it to identify great candidates.
- Use behavioral techniques to evaluate how the applicant will handle real on-the-job situations.
- Learn four different question types that will uncover a candidate's background and experience.
- Design a structured interview with a clear focus on your organization's needs.
- Learn to avoid illegal interview questions.
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Instructor: Barry Davis
Where do Star Employees come from? How can we find them, hire them, motivate them and keep them? In the global economy that's overwhelming us, encouraging us to do more with less, work smarter instead of harder, the need for Stars is becoming mission critical. This program is designed to provide insights on:
- Just WHO ARE the Stars on your team?
- What is the "MAGIC QUESTION" that can aid in identifying these key performers?
- WHY are they such Stars?
- HOW can you attract, challenge, inspire and retain such employees?
- Learn the key factors that must be considered in identifying, motivating, even creating Stars in your organization.
Instructors: David Wauls, James Eshleman, Certified Business Intermediary, Strategic Endeavors, LLC
Are you building value in your organization and your people? As a business leader you should be growing your organization in value as well as developing your employees. You're concerned about your organization's worth - part of that worth is your employee base. This educational forum will show you how to increase both the wealth of your organization and your people. As a result of this forum, you will discover:
- How privately held businesses are valued.
- What are your value drivers and some practical suggestions to build transferable value.
- How to determine whether or not your organization is operating efficiently.
- How to evaluate your employees' strengths through Talent Management.
- How to develop a succession plan for leadership.
- How to develop a transition plan and an exit plan.
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Instructor: David Wauls
Designed to help leaders identify, outline and educate their people about business ethics within their organization.
- Participants will begin to define the business ethics for their organization.
- Learn how to implement ethics in daily job operations.
- Learn how to communicate and implement organization ethics to employees.
- Discuss and learn what business ethics to avoid.
- Learn how to approach and solve ethical concerns.
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Instructor: Barry Frey
A competency-based HR program ensures that the people with the right talent are in place to achieve your organization's objectives today and are ready to meet the challenges of tomorrow.
In this highly interactive program, participants will get an oversight of using performance competencies in five key components of an effective Human Resource Management program:
- Develop a position competency profile to map the key performance competencies for a position.
- Use assessment tools to determine a candidate's innate traits and talents and match strengths to position requirements.
- Develop behavior-based interview questions based on a positive competency profile.
- Use competency-based performance appraisal to give employees feedback that measures their progress toward applying key job-related behaviors.
- Create coaching plans to motivate and guide employees in their own career growth.
Organizational success is largely determined by how successfully employee talent is identified, developed and deployed in critical positions. This program will provide an opportunity for hands-on experience with the basic building block of Talent Management.
Instructor: Barry Frey
The performance appraisal discussion should be one of the most important conversations that occurs between supervisor and employee. All too often, the result is frustration and de motivation. Participants in this interactive learning session will gain an understanding of how to conduct performance appraisals that will benefit the employee, the supervisor and the organization.
- Setting performance standards and expectations and communicating them to employees.
- Applying the rating scale used in the performance appraisal form and interpreting rating factors to specific, job related performance issues
- Conducting effective performance appraisal discussions:
- How to prepare for the review
- Establishing a positive environment for the discussion
- Managing the interview process
- Dealing with unsatisfactory performance in ways that are constructive
- Creating development plans to improve performance
- Legal issues that affect performance appraisals
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Instructor: David Wauls (full day program)
It's important for supervisors to be able to handle conflict. The course builds on the theme that conflict is a part of doing business and that each employee must be able to handle conflict in a positive manner.
- Group work: participants in small teams will identify what creates conflict within the organization.
- Self-assessment: participants will assess their skills at handling conflict.
- Strengths/weaknesses: participants will identify their strengths and weaknesses in handling conflict.
- Incident review: participants will review a recent conflict. They will describe the positive and negative results of the incident.
- Positive/negative conflict: participants will learn the difference between these two conflicts.
- Five steps to resolving conflict: participants will learn the proper technique for dealing with conflict - take responsibility, uncover the real problem, ask questions and listen, develop goals/action plan and follow up.
- Communication skill building: participants will learn the skill of using "I" messages in dealing with conflict.
- Modes of dealing with conflict: participants will learn that they have to use different methods of dealing with conflict-competing, accommodating, avoiding, collaborating and compromising.
- Group work: participants will be asked to identify a current conflict and use the five-step process to determine how they will address the conflict. They will pair up in the class and review each other's plan. They will critique the plan and make suggested improvements.
Instructor: David Wauls
Continuous improvement is defined as the practice of working to continually assure quality, performance and results, and improve selected systems and processes in your organization. How will this benefit you and your organization? Learn how.
- What's a process and what's a system? What's the difference?
- How do you improve a process?
- Identify key processes and measurement tools.
- Map a key process using the "five step process for continuous improvement."
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Instructor: Barry Davis
Most of us spend more time with our coworkers than we do with our families! How can we learn to foster positive and productive dynamics that enhance and encourage improvement rather than merely taking us to our "last nerve?" Learn five keys to making your working relationships something worth getting up for.
- Identify five key principles in forging positive relationships at work and beyond.
- Learn how your personal manner of thinking can position you for failure in interaction with others.
- Receive some insight into your natural style and how it can be used to promote better relationships with others.
- Identify the key resources available to all of us to improve these relationships.
- Receive an annotated bibliography of specific books to support your development of enhanced workplace interactions.
Instructors: Kenneth Ruffner, Barry Frey
It has been estimated that 10 to 25% of employees are sometimes on the job under the influence of alcohol or some illicit drug. This program is for HR Managers, Safety Directors, supervisors and all managers who want to have an understanding of the behavioral warning signs and symptoms of employee substance abuse and how to deal with an employee who is exhibiting suspicious behavior. (This program meets DOT requirements.)
- Identify the warning signs of substance abuse.
- Know the affects that substance abuse has on individuals.
- Establish objective criteria for making a "reasonable suspicion" determination.
- Learn techniques for confronting an employee who exhibits warning signs of substance abuse.
- Understand the issues surrounding substance abuse under the ADA.
- Receive a sample policy and policy options for employees.
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instructor: David Wauls
Leadership is not something you do it people, but something you do with people.
- Leadership provides managers / supervisors the flexibility to use the appropriate style to maximize results with employees. Its philosophy can be described as "Different Strokes for Different Folks."
- A Leader changes his / her style depending on the person he / she is working with AND on the particular situation.
- Leaders believe that everyone is a potential performer. Some people just need a little help along the way.
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Instructor: Barry Davis
Leading. Conflict. Must these always show up together? Is conflict avoidable? How should leadership address unrest and what is the best way to lead when the villagers are storming the castle? Is it even possible to lead without creating some conflict? How should you respond when the crowd gets really ugly? Give in? Take names and numbers, forging ahead? Run away?
This seminar will focus on some practical advice for leaders when the storm clouds gather.
- Develop a greater understanding of the significant role that conflict plays in any organizational setting.
- Identify the three basic leadership styles and learn how each deals with conflict.
- Learn about eight practical tools that all leaders should have in their "tool chest" when conflict arises.
- Get introduced to some exceptional books that can provide clear, results-oriented guidance to the leader when conflict is raging.
instructor: David Wauls
Change is inevitable - learn how to manage it!
- How to succeed through change
- What makes your employees succeed
- What are the different phases of change
- Develop a strategy for involving employees in the change process
- Establish a change implementation plan
- Manage performance through change
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(also a 1-hour webinar)
Instructor: David Wauls
Do you manage individuals? Do you want to develop and improve your people skills? This program will help you identify the people, places and conditions that best allow you to:
- Gain insight into managing and motivating employees.
- Evaluate your strengths and development areas.
- Develop momentum and achieve results.
- Overcome or make good use of resistance.
- Bring projects to a successful conclusion.
- Transition from one phase to another.
- Learn your interactional style and how best to employ your inherent personality traits to your advantage.
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Instructor: Barry Frey
Effective performance management and disciplinary action can be learned. When this knowledge and skill is applied, it can produce significant benefits to you, your coworkers and the person experiencing a performance or disciplinary problem.
- Have acceptable and clearly communicated standards for equality, excellence and performance.
- Clarify tasks and duties.
- Provide regular opportunities for learning, coaching and feedback.
- Taking disciplinary action to address continued poor performance.
(also a 3 part webinar)
Instructor: Elaine Boltz
This program will assist individuals in personal financial awareness. Individuals will assess their own financial health and learn how to manage their personal finances, develop SMART financial goals and use credit responsibly.
- Part I - Expense Tracking, Budgeting, Savings
With today's economy, it is more important than ever to be able to effectively manage personal finances. In this webinar, participants will learn: how to track expenses to determine where money is being spent, the difference between fixed and variable expenses, how to cut expenses and "find extra cash," how to develop a budget, the importance of saving and how to set up an emergency fund.
- Part II - Credit Reports, FICO Scores, Responsible Use of Credit
Credit cards allow purchases to be made more quickly, often without much thought of how to pay for those items or what effect that credit card debt will have on our financial future. In this webinar, participants will: become aware of their credit rights, learn what credit reports contain, learn how to receive free annual credit reports, understand FICO scores and why they are important, learn how to improve FICO score, learn responsible credit card use and learn how to stop receiving unwanted credit card and insurance offers.
- Part III - Planning for Your Financial Future
Many times the focus is on immediate financial needs without much attention given to our financial future. In this webinar, participants will learn: the importance of planning ahead for future financial needs, the value of goal setting, how to set SMART financial goals, how to do a financial action plan and how to pay down credit card debt.
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instructor: David Wauls
It's OK to be assertive. In fact, positive assertiveness will you create and maintain honest, healthy working relationships. It is a behavior required for win-win outcomes in negotiation, conflict resolution and normal day-to-day business dealings. As a result of this workshop, you will discover:
- Your assertiveness style
- How to develop positive assertiveness
- How to develop your assertiveness behavior
- Body language to help reflect your assertiveness
- The four Assertive styles
- How to communicate with assertiveness
- Develop your personal action plan for change
Instructor: David Wauls
Effectively providing quality customer service in your organization.
- Define what quality customer service means to your organization
- The four types of customer service
- What makes customers upset and how you can prevent that
- Verbal and nonverbal communication messages
- Dealing with difficult customers
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instructor: David Wauls
Respect is a willingness to show consideration or appreciation. The importance and benefits of respect are often overlooked. A respectful workplace will benefit from employees having a positive attitude towards work, a greater sense of teamwork and cooperation and higher productivity. As a result of this workshop, you'll:
- Discover your definition of respect
- Complete a self-assessment on respect in the workplace
- Evaluate how you like to be treated
- Learn what about put downs
- Determine what exactly is meant by "disrespectful behavior"
- Become skilled at communicating and listening to your employees and coworkers
- Learn how to promote respect (and how to help others promote respect
Instructor: Barry Frey
The role of Human Resources is rapidly changing in this competitive business environment. While strong administrative skills and compliance awareness remain important considerations, the new HR professional is called upon to be a strategic business partner. This role requires understanding the organization's strategy and goals and building an HR program to create a high performance workforce with the knowledge, skills and abilities to excel.
This five-session program is designed for the new or solo HR practitioner or the administrative professional with HR responsibilities who is seeking to improve their organization's capacity to develop a high-performing workforce. Participants will receive a workbook, CD with tools and templates to develop a competency-based HR program and complimentary AVA assessment and coaching
- Session I: The Strategic Role of Human Resources in the Organization
Mastering HR's role as a strategic partner in meeting the organization's goals and objectives is the key to success for HR professionals. This session will discuss transitioning HR from an administrative role to a proactive business partner.
- Session 2: Behavioral Style and Performance Competencies
Developing an understanding of different behavioral styles and matching people to positions that enable them to use their strengths is the foundation for building a high performing team of employees. Learn basic concepts of behavioral style and how to analyze the behavioral requirements for positions. Each participant will receive a personal AVA assessment and confidential coaching session
- Session 3: Behavior Based Interviewing
Hiring the people who will fit with your team and interact well with your customers remains a critical challenge. Behavioral interviewing techniques enable interviewers to screen candidates who have both the technical skills and interpersonal skills to do the job effectively and productively.
- Session 4: Performance Coaching and Positive Discipline
Effectively handling performance coaching is a critical skill for HR leaders, both for themselves and the supervisors in their organization. A performance discussion should be one of the most important conversations that occurs between a supervisor and employee. All too often, however, the result is frustration and demotivation. This session will show how to conduct performance discussions that get results.
- Session 5: Appraisals that Develop Performance
A strong, objective performance appraisal system is an important employee development tool. Integrating job-related behavioral and technical competencies keeps performance discussions focused on factors that achieve results for the organization and help the employee achieve higher levels of performance and career success. This session will provide tools and techniques for developing a results-oriented, performance appraisal and development program.
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Instructor: David Wauls
Course designed for new supervisors (or soon to be supervisors) that presents key areas for supervisory success.
- Transition into supervision and the realities of supervision
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- Communication techniques and effective listening
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- Providing feedback to employees
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- Setting goals and determining priorities
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- Coaching to higher performance
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Instructor: David Wauls
Course designed for leaders / managers / supervisors who have completed our BASIC SKILLS Program or who are already in these positions.
- Applied discipline & performance management
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- Diversity in the workplace
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(also available as 1-hour webinar)
Instructor: David Wauls
Building better team includes:
- Painful points about team building
- Stages of team process
- Characteristics of a synergistic team
- Necessary ingredients for a successful team
- The 10 team commandments
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instructor: David Wauls
Get organized and manage your time for increased effectiveness and efficiency.
- Evaluate your current use of time
- Determine the portion of your time you can control
- Establish priorities for time not in your control
- Create action plans for effective time management
- Gain specific tips for becoming more productive
- Develop your workspace for efficiency
- Develop ideas to assist you after the seminar with your overall organization skills